Practical news and insights about CRM, customer consent, email marketing and growing a business.
Explore the latest9 articles matching “data management” Clear search
Business technology
SARS is consulting on a VAT modernisation framework built around e-invoicing, structured transaction data and AI-assisted risk detection. The proposals are not yet final, but South African businesses should start reviewing how sales, invoices and customer records are captured and followed up.
Read articleBusiness productivity
Statistics South Africa reports stronger income and employment across real estate, financial support and business services between 2020 and 2024. For smaller firms, the data reinforces the need for consistent lead management as teams and client pipelines grow.
Read articleBusiness productivity
New Stats SA analysis shows that computer-related activities led capital expenditure growth across South Africa’s finance, real estate and business services industry between 2020 and 2024. For smaller firms, the practical lesson is to connect digital investment to visible customer and operational workflows.
Read articleMarketing compliance
The National Consumer Commission has launched South Africa’s National Opt-Out Registry, requiring direct marketers to register and prepare for monthly list cleansing. For businesses, the change makes consent records, suppression lists and campaign controls operational priorities—not just compliance paperwork.
Read articleBusiness productivity
South Africa’s National Red Tape Reduction and Ease of Doing Business Campaign is aimed at simplifying administrative processes and improving digital service delivery. For small businesses, the practical lesson is to remove avoidable friction from internal lead, sales and compliance workflows.
Read articleArtificial intelligence
South Africa’s draft national AI policy was withdrawn for reworking, while government continues to emphasise adaptable, human-centred digital governance. For small businesses, the pause is a useful opportunity to put practical controls around AI-assisted marketing, sales and customer follow-up before formal standards are finalised.
Read articleMarketing compliance
The Information Regulator has reminded direct marketers that POPIA consent requirements continue to apply alongside new consumer-protection measures addressing unsolicited marketing communications. For small businesses, the practical response is to connect consent records, suppression lists and campaign approvals before sending the next email or SMS.
Read articlePermission-based marketing
The National Consumer Commission has launched South Africa’s National Opt-Out Registry, giving consumers a government-administered way to block unwanted direct marketing. For growing businesses, the practical response is to make list hygiene, consent records and suppression checks part of every campaign workflow.
Read articleDigital transformation
New government-backed digital transformation initiatives are putting practical pressure on South African small businesses to improve how they capture enquiries, manage customer information and follow up consistently.
Read article
